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English definition of “agency”

agency

noun uk   /ˈeɪ.dʒən.si/ us  

agency noun (ORGANIZATION)

B1 [C] a business that represents one group of people when dealing with another group: an advertising/employment/estate/travel agencyBusinesses and enterprises C1 [C] a government organization: an overseas aid agency the Central Intelligence AgencyGovernment departments and organizations

agency noun (ACTIONS)

through the agency of sb formal because of the actions of someone: She was freed from prison through the agency of her doctor.Acting and actsDealing with things or people
(Definition of agency from the Cambridge Advanced Learners Dictionary & Thesaurus © Cambridge University Press)
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