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English definition of “contact centre”

contact centre

noun [C]
 
 
UK (US contact center)
COMMUNICATIONS an office where people communicate with the customers of a company by phone, email, etc., for example, answering questions and dealing with complaints: The company has a 24-hour contact centre with contractors on hand to deal immediately with any problems. the contact centre business/market/industry → Compare call centre
(Definition of contact centre from the Cambridge Business English Dictionary © Cambridge University Press)
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