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English definition of “critical incident method”

critical incident method

noun [C]
 
 
(also critical incidents method, also critical incident technique)
HR, MANAGEMENT a method for improving an employee's performance by writing down and examining examples of what they did particularly well or badly and how it affected their work: A person using the critical incident method must describe a behavior in retrospect, or after the fact, rather than as the activity unfolds.
(Definition of critical incident method from the Cambridge Business English Dictionary © Cambridge University Press)
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