Cambridge Dictionaries online Cambridge Dictionaries online

The most popular online dictionary and thesaurus for learners of English

English definition of “customer advocacy”

customer advocacy

noun [U]
 
 
MARKETING, COMMERCE a way of doing business which sees it as very important to keep customers happy by providing what they want and dealing with their problems, even if it is difficult or expensive to do so: When you're measuring how good a company's customer advocacy culture is, the first question to ask is whether you would recommend the company to a friend.
(Definition of customer advocacy from the Cambridge Business English Dictionary © Cambridge University Press)
What is the pronunciation of customer advocacy?
Add Cambridge dictionaries to your browser to your website

Word of the Day

derivative

If something is derivative, it is not the result of new ideas, but has been developed from or copies something else.

Word of the Day

Lies, lies, lies!

by Kate Woodford,
February 25, 2015
​​​ According to sociologists (=people who study the relationships between people living in groups), we are good at lying. As a species, we have developed a remarkable ability to deceive each other (= persuade each other that something false is true). Being able to say things that are not true can help with

Read More 

snapchat verb

March 02, 2015
to send someone a message using the photomessaging application Snapchat We used to have a thing until he got a girlfriend. now

Read More