Cambridge Dictionaries online Cambridge Dictionaries online

The most popular online dictionary and thesaurus for learners of English

English definition of “customer relationship management”

customer relationship management

noun [U]
 
 
( abbreviation CRM, also customer management, also consumer management, also relationship management)
COMMERCE, MARKETING the plan and system that a business has for dealing with customers over a period of time: Customer relationship management aims to attract and retain customers in a cost-effective way.
(Definition of customer relationship management from the Cambridge Business English Dictionary © Cambridge University Press)
What is the pronunciation of customer relationship management?
Add Cambridge dictionaries to your browser to your website

Word of the Day

guru

a religious leader or teacher in the Hindu or Sikh religion

Word of the Day

The way we move (Verbs for walking and running)

by Kate Woodford,
March 25, 2015
​​​ This week we’re looking at interesting ways to describe the way that people move. Most of the verbs that we’ll be considering describe how fast or slow people move. Others describe the attitude or state of mind of the person walking or running. Some describe both. Starting with verbs for walking slowly,

Read More 

crossfit noun

March 23, 2015
high-intensity strength training Two women in strappy dresses discussed how much weight they could snatch

Read More