customer satisfaction

noun [U] COMMERCE, MARKETING

Definition

› a measure of how happy customers feel when they do business with a company: We have a goal of total customer satisfaction. Green Mobile ranked highest in our survey for overall customer satisfaction.a customer satisfaction index/rating/score The car manufacturer receives consistently high customer satisfaction ratings. achieve/increase/maximize customer satisfaction a customer satisfaction survey

(Definition of customer satisfaction noun from the Cambridge Business English Dictionary © Cambridge University Press)