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English definition of “customer satisfaction”

customer satisfaction

noun [U]
 
 
COMMERCE, MARKETING
a measure of how happy customers feel when they do business with a company: We have a goal of total customer satisfaction. Green Mobile ranked highest in our survey for overall customer satisfaction.a customer satisfaction index/rating/score The car manufacturer receives consistently high customer satisfaction ratings. achieve/increase/maximize customer satisfaction a customer satisfaction survey
(Definition of customer satisfaction from the Cambridge Business English Dictionary © Cambridge University Press)
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