Cambridge Dictionaries online Cambridge Dictionaries online

The most popular online dictionary and thesaurus for learners of English

English definition of “customer satisfaction”

customer satisfaction

noun [U]
 
 
COMMERCE, MARKETING
a measure of how happy customers feel when they do business with a company: We have a goal of total customer satisfaction. Green Mobile ranked highest in our survey for overall customer satisfaction.a customer satisfaction index/rating/score The car manufacturer receives consistently high customer satisfaction ratings. achieve/increase/maximize customer satisfaction a customer satisfaction survey
(Definition of customer satisfaction from the Cambridge Business English Dictionary © Cambridge University Press)
What is the pronunciation of customer satisfaction?
Add Cambridge dictionaries to your browser to your website

Word of the Day

roost

When birds roost, they go somewhere to rest or sleep.

Word of the Day

Blog

Read our blog about how the English language behaves.

Learn More

New Words

Find words and meanings that have just started to be used in English, and let us know what you think of them.

Learn More