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English definition of “customer service”

customer service

noun     (also customer care) COMMERCE
[U] the way that an organization deals with customers before, during, and after a sale , and the activities involved in dealing with customers : customer service levels / standards a customer service line excellent/outstanding/poor, etc. customer service The mobile operator has a reputation for outstanding customer service .deliver/improve/provide customer service You can always improve your customer service .a high level/standard of customer service We aim to provide a higher level of customer service than our competitors . online /telephone(-based) customer service The bank has a 24-hour customer service number . to handle customer service calls
[U] (also customer services) the department of an organization that gives help to customers and deals with their problems : a customer service adviser/assistant/team, etc. If there is a problem with your order , call one of our customer service team . the customer service counter / desk Customer Services is one of the most important departments in our organization . Our customer services department will be able to help you.
(Definition of customer service noun from the Cambridge Business English Dictionary © Cambridge University Press)
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