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English definition of “customer service”

customer service

noun
 
 
(also customer care) COMMERCE
[U] the way that an organization deals with customers before, during, and after a sale, and the activities involved in dealing with customers: customer service levels/standards a customer service lineexcellent/outstanding/poor, etc. customer service The mobile operator has a reputation for outstanding customer service.deliver/improve/provide customer service You can always improve your customer service.a high level/standard of customer service We aim to provide a higher level of customer service than our competitors. online/telephone(-based) customer service The bank has a 24-hour customer service number. to handle customer service calls
[U] (also customer services) the department of an organization that gives help to customers and deals with their problems: a customer service adviser/assistant/team, etc. If there is a problem with your order, call one of our customer service team. the customer service counter/desk Customer Services is one of the most important departments in our organization. Our customer services department will be able to help you.
(Definition of customer service from the Cambridge Business English Dictionary © Cambridge University Press)
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