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English definition of “mystery shopper”

mystery shopper

noun [C]
 
 
(also secret shopper) COMMERCE
someone employed by a company to check how its products or services are being sold by pretending to be a normal customer: Most supermarkets want mystery shoppers to critique each department and the staff's knowledge of what they're selling.
(Definition of mystery shopper from the Cambridge Business English Dictionary © Cambridge University Press)
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