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English definition of “ombudsman”

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ombudsman

noun [C]
 
 
/ˈɒmbʊdzmən/ ( plural ombudsmen)
GOVERNMENT, FINANCE, SOCIAL RESPONSIBILITY an official who deals with the complaints made by the public against the government, or against organizations such as banks or insurance companies: A long list of complaints was submitted to the financial ombudsman. I was advised to send my complaint to the banking ombudsman.
(Definition of ombudsman from the Cambridge Business English Dictionary © Cambridge University Press)
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