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English definition of “referral”

referral

noun [C or U]     /rɪˈfɜːrəl/
the act of directing someone to a different place or person for information , help , or action : a referral from sb/sth The commission's inquiry into the warranties began after a referral from the Office for Fair Trading . 75% of the company's hires come from employee referrals.
someone who is directed to a different place or person for information , help , or action : business/client referrals People on the company's client database are also promised discounts for future custom and cash rewards or free gifts for business referrals.
(Definition of referral noun from the Cambridge Business English Dictionary © Cambridge University Press)
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