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English definition of “technical support”

technical support

noun [U]
 
 
(also tech support)
IT an advice service provided by a computer company, often by phone, for customers who have bought a product and are having problems using it. The department providing this service is also called technical support: If you encounter any problems, contact the manufacturer's technical support. The company provides a 24/7 toll-free support line for purchasers of its software. One of the guys in technical support will be able to help you.
(Definition of technical support from the Cambridge Business English Dictionary © Cambridge University Press)
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