total quality management - definition in the Business English Dictionary - Cambridge Dictionaries Online

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English definition of “total quality management”

total quality management

noun [U]
 
 
( abbreviation TQM) MANAGEMENT, PRODUCTION
the involvement of all of a company's managers and employees in making sure that its products and services are all of a high standard and exactly as designed: They are introducing new programs for improvements, similar to the total quality management (TQM) approaches of preceding decades. →  Compare quality management , six sigma
(Definition of total quality management from the Cambridge Business English Dictionary © Cambridge University Press)
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