Meaning of “customer relations” in the English Dictionary

"customer relations" in Business English

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customer relationsnoun


[ plural, U ] the way that a company or organization deals with its customers, and the relationship it has with them:

excellent/good/strong customer relations The company has a reputation for excellent customer relations.
build/improve customer relations Our sales team keeps in regular contact with clients in order to build good customer relations.
Customer relations is a continuous process whose principal tool is communication.

[ U ] the department of an organization that gives help to customers and deals with their problems:

If you have any complaint, please contact Customer Relations.

(Definition of “customer relations” from the Cambridge Business English Dictionary © Cambridge University Press)