customer retention Meaning in the Cambridge English Dictionary
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Meaning of “customer retention” in the English Dictionary

"customer retention" in Business English

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customer retentionnoun [U]

uk   us   COMMERCE
the fact of ​keeping a ​customer for a ​period of ​time: customer retention rate/ratio The firm's ​customerretentionrate has remained ​steady at 82%.
(Definition of customer retention from the Cambridge Business English Dictionary © Cambridge University Press)
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