Meaning of “customer satisfaction” in the English Dictionary

business-english dictionary

"customer satisfaction" in Business English

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customer satisfactionnoun [ U ]

uk us COMMERCE, MARKETING

a measure of how happy customers feel when they do business with a company:

Green Mobile ranked highest in our survey for overall customer satisfaction.
a customer satisfaction index/rating/score The car manufacturer receives consistently high customer satisfaction ratings.

(Definition of “customer satisfaction” from the Cambridge Business English Dictionary © Cambridge University Press)