customer satisfaction Meaning in the Cambridge English Dictionary
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Meaning of “customer satisfaction” in the English Dictionary

"customer satisfaction" in Business English

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customer satisfactionnoun [U]

uk   us   COMMERCE, MARKETING
a ​measure of how happy ​customersfeel when they do ​business with a ​company: We have a ​goal of ​totalcustomersatisfaction. Green Mobile ​rankedhighest in our ​survey for ​overallcustomersatisfaction.a customer satisfaction index/rating/score The ​carmanufacturer receives consistently high ​customersatisfactionratings. achieve/​increase/​maximizecustomersatisfaction a customersatisfactionsurvey
(Definition of customer satisfaction from the Cambridge Business English Dictionary © Cambridge University Press)
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