customer service Meaning in the Cambridge English Dictionary
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Meaning of “customer service” in the English Dictionary

"customer service" in British English

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customer servicenoun [U]

(UK also customer services) the ​part of an ​organization that ​answerscustomers' ​questions, ​exchangesgoods that are not ​satisfactory, etc. the ​fact of ​treatingcustomers in a ​polite and ​helpful way, which is ​considered an ​importantpart of ​running a good ​business : They're a ​hugecompany, ​known for ​theirterriblecustomerservice.
(Definition of customer service from the Cambridge Advanced Learner’s Dictionary & Thesaurus © Cambridge University Press)

"customer service" in Business English

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customer servicenoun

uk   us   (also customer care) COMMERCE
[U] the way that an ​organizationdeals with ​customers before, during, and after a ​sale, and the ​activities involved in ​dealing with ​customers: customerservicelevels/​standards a ​customerservicelineexcellent/outstanding/poor, etc. customer service The ​mobileoperator has a ​reputation for ​outstandingcustomerservice.deliver/improve/provide customer service You can always ​improve your ​customerservice.a high level/standard of customer service We ​aim to ​provide a ​higherlevel of ​customerservice than our ​competitors. online/telephone(-based) ​customerservice The ​bank has a ​24-hour customerservicenumber. to ​handle customerservicecalls
[U] (also customer services) the ​department of an ​organization that gives ​help to ​customers and ​deals with their problems: a customer service adviser/assistant/team, etc. If there is a problem with your ​order, ​call one of our ​customerserviceteam. the customerservicecounter/​desk Customer Services is one of the most important ​departments in our ​organization. Our ​customerservicesdepartment will be able to ​help you.
(Definition of customer service from the Cambridge Business English Dictionary © Cambridge University Press)
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