Definition of “customer service” - English Dictionary

“customer service” in Business English

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customer servicenoun

uk us also customer care COMMERCE

[ U ] the way that an organization deals with customers before, during, and after a sale, and the activities involved in dealing with customers:

excellent/outstanding/poor, etc. customer service The mobile operator has a reputation for outstanding customer service.
deliver/improve/provide customer service You can always improve your customer service.
a high level/standard of customer service We aim to provide a higher level of customer service than our competitors.
online/telephone(-based) customer service

[ U ] also customer services the department of an organization that gives help to customers and deals with their problems:

a customer service adviser/assistant/team, etc. If there is a problem with your order, call one of our customer service team.
Customer Services is one of the most important departments in our organization.
Our customer services department will be able to help you.

(Definition of “customer service” from the Cambridge Business English Dictionary © Cambridge University Press)