citizen's charter - definition in the Business English Dictionary - Cambridge Dictionaries Online

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English definition of “citizen's charter”

citizen's charter

noun [C]
 
 
GOVERNMENT
in the UK and other countries, an official statement of the quality of service citizens should expect from their local and national governments: The state government has announced the introduction of a citizen's charter to promote the concept of government accountability.
(Definition of citizen's charter from the Cambridge Business English Dictionary © Cambridge University Press)
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