Meaning of “citizen's charter” in the English Dictionary

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"citizen's charter" in Business English

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citizen's charternoun [ C ]


in the UK and other countries, an official statement of the quality of service citizens should expect from their local and national governments:

The state government has announced the introduction of a citizen's charter to promote the concept of government accountability.

(Definition of “citizen's charter” from the Cambridge Business English Dictionary © Cambridge University Press)